HOA Management FAQs

Log in to the owner portal from the Owner Portal button on the Homeowner Resources page, or from the Owner Portal link in the site header. After you log in, you can manage your account, pay assessments and review your association's governing documents. If you need help accessing your account, call 843-838-4000 or email office@cramanagement.com.

You can pay your assessments online through the owner portal. The Pay Online and Owner Portal links go to the same login, where you can view your payment history and make a payment. If you have a question about an account or a payment, contact the St. Helena Island office at 843-838-4000 or office@cramanagement.com.

Use the Maintenance Request form on the Homeowner Resources page to submit a work order or service request. The form asks for your name, community or HOA name, property address, email, phone number and a description of the work needed. Some requests may require board approval, so please allow our team time to review them with the board when necessary.

Order resale and estoppel documents through HomeWiseDocs, not the owner portal. CRA Management has partnered with HomeWiseDocs to provide resale disclosures, estoppels, demands, lender questionnaires and association governing documents. You can create an account and begin an order on their site. For questions about their system, HomeWiseDocs staff can be reached toll-free at 866-925-5004.

Yes. Boards can work with CRA Management for full-service management or accounting-only services. Accounting-only services cover budgets, assessment billing and collections, accounts payable, monthly financial statements, reserve tracking and year-end support for the CPA your board engages. To discuss which option fits, request a proposal on the Contact page.

Yes. CRA Management works with single-family HOAs, condominium associations and townhome communities. Condo associations often have shared buildings, insurance and reserves to plan for, while single-family HOAs may focus on common areas, roads and architectural guidelines. Boards of each type can choose full-service management or accounting-only services, described on our HOA Management Services page.

No. When a question calls for legal, engineering, audit or reserve study expertise, we coordinate with your board's attorney, engineer, CPA or reserve specialist and keep the board informed. At year end, we provide records and support for the CPA your board engages. Your board reviews and adopts the annual budget and sets policy for the association.

From our office on St. Helena Island, we serve boards and homeowners in Beaufort and Jasper Counties, including Beaufort, St. Helena Island, Lady's Island, Port Royal, Harbor Island, Fripp Island, Dataw Island, Bluffton, Okatie, Yemassee, Hardeeville and Ridgeland. We work with single-family HOAs, condominium associations and townhome communities.

Our St. Helena Island office is open Monday through Friday, 8:30 AM to 4:30 PM ET, at 1551 Sea Island Pkwy, St. Helena, SC 29920. You can call 843-838-4000 or email office@cramanagement.com. Boards can request a proposal on the Contact page; homeowners can use the Homeowner Resources page for the portal and forms.

Use the proposal form on the Contact page to tell us about your association and the services you are considering, including full-service management or accounting-only services. You can also call 843-838-4000 or email office@cramanagement.com. Pricing depends on your community's size and the services you need, so we learn about your community before preparing a proposal.

Yes. CRA Management's team includes community managers with PCAM credentials from Community Associations Institute (CAI) and CMCA credentials from CAMICB, the certification board CAI established. These are credentials held by individual managers, not an accreditation of the company. You can read more on the About CRA Management page.